World Finance Achieves Higher Quality Leads

The Client

The Value of Personalized Loans.

Founded 50 years ago, World Finance provides individuals with fixed rate and payment loan solutions. With locations nationwide, they have the resources of a large financial institution with the personalized service of a local branch, and are dedicated to understanding each person’s unique situation and finding the right loan options to help them achieve their financial goals.

The Solution:

End-to-End Digital: Acquire

Highlighted Services:

Paid Search

Paid Social

Creative

Reduction in Cost-Per-Loan

Decrease in Cost-Per-Lead

Improvement in Lead-To-Loan Ratio

A woman sitting on a couch looking at a tablet

The Challenge

Choosing the Most Effective Channel.

3Q/DEPT had been managing paid media campaigns for World Finance across numerous channels, including Google, Facebook, and Verizon. By using a cross-channel strategy and analysis, 3Q/DEPT’s core objective was to generate incremental leads below World Finance’s target cost per acquisition (CPA) while maintaining the highest possible lead quality.

Rigorous experimentation performed by 3Q/DEPT’s Growth Labs determined the efficacy of Discovery campaigns compared to other campaign types, decreasing CPA by 50% with a significantly higher traffic volume. By setting up Discovery campaigns at a state-segmented level and using offline conversion upload, 3Q/DEPT would be able to drive leads more efficiently for World Finance.

A person's hands holding out several dollar bills

A female customer sales rep talking to a man

The Solution

Success Driven by Automation.

In May of 2021, 3Q/DEPT tested these Discovery campaigns and leaned into Google’s automated campaign options, including automated bidding solutions and tCPA bidding. And by utilizing Offline Conversion Tracking to import back-end data from World Finance, we were able to optimize campaigns toward the client’s most important objectives.

3Q/DEPT’s proprietary media management system, Qontrol, also allowed for a wide range of automation, enabling us to proactively monitor traffic and conversion fluctuations, perform automated forecasting and scenario planning, and run quality control automation. Taking this approach led to more of a focus on strategy and unique innovation to drive even more success for World Finance.

The Results

Cross-Channel Strategy and Analysis Pays Off.

Besides driving a higher number of leads, 3Q/DEPT’s strategy yielded higher quality leads at a lower cost, resulting in a higher rate of booked loans. Additionally:

Discovery campaigns drove a $19 cost-per-lead, which was a 40% improvement from other channels including social and mobile.

The lead-to-loan ratio for Discovery campaigns was 66% better than other prospecting SEM campaigns, with a 24% application-to-booked-loan conversion rate (beating the original goal of 14%).

The cost-per-booked-loan was reduced 45%, down to $82 (the original goal was under $150).

By taking an innovative approach, our team drove enviable business outcomes for World Finance and positioned them as a leader in their industry. Google even recognized 3Q/DEPT in their Premier Partners Awards for the incredible results we were able to help World Finance achieve.

World Finance Achieves Higher Quality Leads and More Booked Loans.

The Client

The Value of Personalized Loans.

The Challenge

Choosing the Most Effective Channel.

The Solution

Success Driven by Automation.

The Results

Cross-Channel Strategy and Analysis Pays Off.

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